Slot by Jalpi
Privacy Policy Contact Support
User Data & Account Management

Account & Data Deletion

At Slot by Jalpi, you have full authority and ownership over your business data. This policy details how shop owners can request complete deletion of their account, what data is permanently wiped, and our compliance commitments under Google Play and global data protection regulations.

How to Request Account Deletion

Choose between instant in-app deletion or a web support ticket

Option 1: Instant Self-Service in Mobile App
  1. Open the Slot app on your Android device.
  2. Tap your Business Avatar / Profile icon in the top header.
  3. Scroll to the danger zone at the bottom and tap Delete Account.
  4. Confirm the prompt. Your booking portal goes offline and your session is wiped immediately.
Option 2: Web / Email Deletion Request

If you have uninstalled the app or lost device access, email our support team directly from your registered business email address:

Primary Support: support@smsidea.co.in

Email Subject: Account Deletion Request - [Your Registered Email]

Requests are verified and processed within 48-72 business hours.

Scope of Data Deletion

What happens to your stored business records

Upon execution of an account deletion request, the following records and assets are permanently scrubbed from our production databases:

Business Profile
Venue details, bio, photos, and public booking slug.
Appointments
All past, active, and upcoming slot reservations.
Staff & Coaches
Staff profiles, shift schedules, and assignments.
Academy Ledgers
Student lists, coaching batches, and attendance.
Inventory
Stock counts, equipment tracking, and retail records.
Sync Tokens
Google Calendar tokens, WhatsApp sessions & FCM keys.

Deletion Timeline

Immediate
Booking Page Deactivation
≤ 30 Days
Full Database Scrub

Public booking portals are pulled offline immediately upon confirmation. Database records, backup snapshots, and cached assets are permanently purged within 30 days.

Legal Data Retention

Certain financial and billing transaction records (e.g. software subscription invoices and purchased credit receipts) must be maintained in encrypted, access-restricted archives strictly as mandated by applicable commercial tax and financial compliance regulations.

Once the statutory retention period lapses, these archived financial records are automatically destroyed.

Need Assistance?

Have questions about your data privacy or need help exporting records before deletion?

General Support: support@smsidea.co.in